Remote Customer Service Representative
Base Pay:Â $17 – $18 Per Hour
Work Location: Remote
ARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions.
As the parent company, ARMStrong is proud to own and operate Altus Receivables Management, Amalgamated Financial Group, Brown & Joseph, Paragon, CP Audits, and SubroIQ, each a powerhouse in their own right, providing specialized expertise in debt management and financial services.
NEIS is seeking a Customer Support Representative as we continue to grow our team! Customer Support Representatives helps with any customer complaints, documents files and ensures excellent customer service is being met.
Job Responsibilities:
- Maintain working knowledge of customer requirements and apply them to all tasks handled
- Understand what NEIS does and the purpose of performing audits and surveys in order to answer basic questions
- Field customer communications, provide accurate and thorough responses
- Properly document case file progress reports
- Maintain a positive, empathetic, and professional attitude toward customers at all times
- Respond thoroughly and promptly to customer inquiries
- Acknowledge and facilitate resolution of customer complaints
- Communicate and coordinate with colleagues as necessary
- Provide feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Actively participate in team meetings and provide feedback
- Strictly follow all security requirements
Job Requirements:
- High school diploma, GED, or equivalent
- Positive attitude and adaptability
- Ability to stay calm when customers are stressed or upset
- Proficient use of phones, computer software, and technology
- Experience working with customer support
- Familiarity with various file formats
- Working knowledge using Microsoft applications
- Organizational and time-management skills
- Ability to prioritize and manage workload
- Trouble-shooting skills
- Excellent written and verbal communication skills
Compensation and Benefits:
- Benefit package with health, dental, vision, life and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy and 7 paid holidays
- Salary is $17-$18 per hour
- Weekly pay
- 401(k) plan with company matching and immediate vesting
We look forward to you joining the team!
Armstrong Receivable Management is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.