Client Success Specialist
Salary:Â $38,000 – $42,000
Location: Remote
Reports To:Â Client Success Manager
The Client Success Team is at the core of the company’s operations. This team is the liaison between our clients and our staff which includes our Management Team, Sales Team, Processing Team, and Photography Partners in the field. This position is fast-paced, and deadline-sensitive, as we believe supporting our customers’ needs is the most important thing we can do as a company.
DAY TO DAY RESPONSIBILITIES:
- Serve as a critical liaison between our clients and internal staff.
- Develop and nurture relationships with our clients one interaction at a time by phone, email, online chat, and text.
- Calmly assist and respond to demanding clients, resolving issues quickly and to completion.
- Assure total client satisfaction during each interaction.
- Respond to an average of 40-60 client interactions per day (between voice, email, chat, and text).
- Identify improvements to existing processes to increase efficiency, quality, and service to customers.
REQUIREMENTS:
- Strong alignment with Virtuance’s company values
- Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly.
- Creative, resourceful, process-focused, detail-oriented, efficiency-driven
- Ability to plan, prioritize, and execute various tasks in a busy environment with many interruptions.
- Taking pride in making clients happy, demonstrating accountability and ownership of any issue; working through even the toughest challenges with a positive mindset and demeanor
- Ability to be open, honest, and direct in giving and receiving feedback.
- Knowledge of real estate or digital photography is a plus.
- Ability to pass a drug screen and background check.
