Front Desk Officer
Location:Â Port Harcourt, Rivers
Employment Type: Full Time
Novotel Hotels and Resorts Port Harcourt offers the perfect blend of comfort and convenience for your visit to the Garden City. Its location is ideal for both leisure and business travelers conveniently situated only 20 minutes from the Airport and golf course. Our rooms are spaciously designed to suit every traveling style or requirement. Facilities include restaurant, bar, laundry service, pool, parking and fitness centre.
Job Description
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
- Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Associate’s or Bachelor’s Degree in a related field.
- Good time management skills.
- Experience with administrative and clerical procedures.
- Able to contribute positively as part of a team, helping out with various tasks as required
- Prior experience as a receptionist or in a related field.
- Consistent, professional dress, and manner.
- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook.
