Customer Service (Order to Cash) Specialist
Job Requisition ID: R-114668
Location:Â Lagos
Employment Type: Full Time
Mondelez International, Inc. empowers people to snack right in over 160 countries around the world. We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Cadbury Bournvita, TomTom, Cloret, and Trident gum.
Our 90,000+ colleagues around the world are key to the success of our business. Great people and great brands. That’s who we are.
Job Summary
- You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.
How you will contribute
You will:
- Manage the order fulfilment process, respecting the customer segment and channel mix
- Balance supply constraints and delivery of service levels through cross-functional alignment
- Use appropriate tools and processes such as availability checks and stock allocation rules
- Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Good numerical, analytical and logical reasoning skills
- Microsoft office applications
- High-level of SAP competence
- Experience in customer service, logistics and sales
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills
- An FMCG/CPG company
- A customer-facing role within customer service, logistics or sales
- Experience in an order-to-cash environment
More about this role:
- You will be responsible for the full order to cash process for a designated customer group and region.
- You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.
Job specific responsibilities:
- Serve as a dedicated contact (business partner) for a defined set of customers for order management
- Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
- Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
- Organize transport via third-party logistic operators and ensure on time delivery
- Have regular direct contact with customers (supply chain or buying department) regarding logistics
- Optimize order drop sizes and frequency in alignment with the customer to reduce oubound transportation costs
Education / Certifications/Experiences Required
- 4-6 Years progressive experience in a similar role
- Minimum Bachelors degree (BSc) or HND
- Demonstrated Experience with SAP
What extra ingredients you will bring:
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Good numerical, analytical and logical reasoning skills
- Microsoft office applications
- An order-to-cash environment
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills
- High-level of SAP competence
- Similar experience in FMCG/CPG company
- A customer-facing role in customer service, logistics or sales
