Remote Customer Service Representative (English) at Binance


Customer Service Representative (English)


Salary: $2,750/month
Location: Remote
Employment Type: Full-time


Binance is the world’s leading global blockchain ecosystem and cryptocurrency infrastructure provider, offering a suite of financial products that includes the world’s largest digital asset exchange.

Our mission is to accelerate the adoption of cryptocurrency and increase financial freedom.

If you’re looking for a fast-paced, mission-driven organization with limitless opportunities to learn and grow, Binance is the place for you.

Binance is a client-facing company, so customer service is extremely important to us.

We hope to build a platform that provides our users with excellent quality, quick response times, and accurate information.

Customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform are all handled through the ticketing system and a live chat feature.


Support will be in English, and we are looking for candidates with high proficiency. Additional language proficiency is much preferred.


  • Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
  • Handle customer enquiries, advice and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
  • Handle customer complaints, special cases or ad hoc tasks.


  • Bachelor degree or above.
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
  • High level of honesty and integrity. Proactive and meticulous.
  • A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for the customer service industry and can work under different work shifts, including night shifts.
  • Positive about the crypto industry.
  • Personal or professional experience with cryptocurrency.
  • Proficient in English language.
Working at Binance
  • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
  • Tackle fast-paced, challenging and unique projects
  • Work in a truly global organization, with international teams and a flat organizational structure
  • Competitive salary and benefits
  • Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

Method of Application

Apply here