Remote Business Support Specialist HAS at Voya Financials


Business Support Specialist HAS


Salary: $47,810 – $59,760 USD
Work Location: 100% Remote
Job Type: Part-time

We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.
Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with  and those we acquire throughout our lives  are understood, valued and intentionally pursued.
We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work.
Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.
Job Description:
  • The role of the Business Support Specialist is to provide basic level support within Workplace Solutions related to direct bill customer accounts and loan accounts by partnering with value stream partners to provide business, product and process knowledge to process simple client changes and/or money movement requests in order to provide our customers with an excellent experience.
The Contributions You’ll Make:
  • Business requirements identification, definition, and documentation
  • Communicating business requirements to other organizational units within the BU; to other BU’s or enterprise entities in support of product design, development, and roll-out activities
  • Coordination of project, support, and as required operational/business/financial audit activity.
  • Providing oversight of Service Provider’s activities relating to Service Provider’s attainment and maintenance of required licensing and/or certification requirements over time
  • Provide oversight of Service Provider’s informal workflows and manual processes to ensure achievement of desired results and successful outcomes.
  • Handle original paperwork, documents, and other workflow related activities that remain onshore in support of BU operational requirements.
  • Coordinate with Service Provider in the performance of operational activities to ensure results and successful outcomes.
  • Participate in the development of business and/or technical specifications for changes to the BU’s product/service offerings; business support systems; and process and workflow practices in support of evolving business requirements.
  • Review and provide input on the Service Provider’s service delivery performance related to deliverables, quality, schedule attainment, and customer satisfaction.
  • Coordinate with the Service Provider for issue resolution to ensure incident, problem, and change management activities are in accord with the contract and its underlying SLAs, including cross-BU integration as necessary.
  • Review requirements and coordinate adherence of Service Provider’s performance to BU specific and/or Voya’s policies, procedures, standards, and processes
  • Interface with other BUs to coordinate project/change management activities and deployment timing.
  • Coordinate the execution of continuous improvement cost reduction opportunities and tracking cost elimination within the BU, across BUs and with the Service Provider as required.
  • Active participation in business process and product rationalization projects/programs including coordination and oversight of Service Provider involvement as requested.
  • Recommend opportunities for process standardization, automation, and alternative sourcing strategies/support.
  • Manage the delivery of projects, programs or other change initiatives for respective business processes, systems or support activities in support of Business Unit objectives.
Minimum Knowledge & Experience:
  • High School Diploma or GED
  • 2 + years prior experience in an environment that requires analytical and communication skills, preferably in commissions.
  • Previous experience in process or system improvement projects.
  • Moderate level of experience with Microsoft Office applications (Excel, Word, Access, etc.
  • Exceptional working knowledge of COBRApoint, Wex, Docudex and Gemini
  • Excellent attention to detail
  • Strong written and oral communication skills
  • Demonstrate strong interpersonal and organizational skills.
Preferred Knowledge & Experience:
  • Bachelor’s degree or equivalent preferred
What We Offer:
  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan – with generous company matching contributions (up to 6%)
  • Voya Retirement Plan – employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time — 40 hours per calendar year
Critical Skills:
At Voya, we have identified the following critical skills which are key to success in our culture:
  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity:
Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.
Reasonable Accommodations:
Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations.

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